Normal Website Usage
When you visit Quell’s website you do so anonymously. During normal website usage, we do not collect or store personally identifiable information such as name, mailing address, email address and phone number. The only information we collect and store during normal website usage is the name of your Internet Service Provider (ISP), the date and time you entered our website, the amount of time you spend there, the pages you request, the referring website, and other such related information. We gather this information to generate statistics and measure site activity—for the sole purpose of continuously improving the Site, resulting in better, more useful customer visits.
Why and When We Collect Personal Information
Sometimes, it is necessary to collect specific customer information in order to fulfill a visitor’s request for a service or correspondence. This information, such as name, mailing address, email address, type of request and possibly additional information, is collected and stored by Quell to fulfill your request. Your personal information is never given to any other company for that company’s independent use. Quell may employ third-party companies to perform services or functions on our behalf. These companies may require access to personal information in order to perform their functions, but may not use it for other purposes.
Visitors to Quell.com provide personal identifying information only when using one or more of the following services:
- Contact forms
- Requests for additional information
- Surveys and Business Reply forms
- Subscription emails
How We Collect Personal Information
In some of our communications, we use a “click-through URL.” When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track this data to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
What We Do with Information You Provide Us
When contacting us about a product or service, visitors to our website may choose to send us information that identifies them personally. When that is the case, Quell will only use that information to identify the user as a customer or prospect and to determine how to respond to the electronic mail. We will not use this information other than to resolve the matter identified in the email.
Quell will not sell, rent, or lease your personal information to others.
Periodically, we may send electronic newsletters and other communications that contain industry, marketing, product, or event information. Only Quell (or agents working on behalf of Quell and under confidentiality agreements) will send you these direct mailings. At any time you can easily opt-out of receiving further marketing from Quell by following the instructions within the mailing.
Quell will retain the data collected only as long as it is useful or necessary.
Quell administers and operates the www.quell.com Site from the United States.